Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our water delivery services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our water delivery services, including your name, contact details, delivery address, water consumption patterns, payment information, and delivery preferences. This helps us manage your deliveries effectively and maintain service quality.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver reliable water services and includes:
- Processing water delivery orders and scheduling
- Managing delivery routes and driver assignments
- Processing payments and managing billing
- Communicating delivery schedules and updates
- Managing cooler rental and maintenance schedules
- Providing customer support and account management
We handle your information responsibly, using it solely for your water service requirements and essential business operations.
3. Delivery Information and Access Details
Your delivery address, access instructions, and safe location details are stored securely and treated as confidential. We share this information only with delivery personnel and only to the extent necessary for successful delivery.
Delivery information is accessed only by our operations team and delivery drivers. We maintain delivery records for 24 months to facilitate service continuity and address any delivery queries.
4. Payment and Billing Information
Payment details are processed through secure payment providers and are not stored on our systems after transaction completion. We maintain billing records for accounting purposes and service history.
Financial records are stored separately from personal contact information and are accessible only to authorised accounting staff.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and service information. All client data is stored on encrypted systems with access limited to authorised team members. Physical delivery notes are securely stored and shredded when no longer needed.
Our delivery team follows strict confidentiality agreements regarding client information and delivery details.
6. Service Preferences and Consumption Patterns
We store your water consumption patterns and delivery preferences to optimise service levels and anticipate your needs. This information helps us maintain appropriate stock levels and efficient delivery routing.
Consumption data is used for service improvement and is not shared with third parties for marketing purposes without your consent.
7. Legal Basis for Processing
By using our water delivery services, you consent to us processing your information as outlined in this policy. This includes processing necessary for delivery coordination, payment processing, and service communication.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for transaction handling, and delivery personnel for route planning and access requirements.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or consumption data to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Delivery records are typically maintained for 24 months after your last delivery to allow for service continuity and account queries, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025